Managing field service alone can be challenging, especially if it’s only on paper. If you want to have a more productive team and spend less time on small tasks, quality field service management (FSM) software will help you.
FSM software comes with so many benefits that you might not know about. We gathered all the reasons you should use field management software below, so keep reading!
What is FSM Software Exactly?
Understanding this software will help you understand why you should use it. FSM software is a program that handles all aspects of field service. It can automate certain tasks, give employees remote access to important documents and information, and provide real-time task updates. It even can provide you with customer insights.
Plus, depending on the brand you buy your software from, it can also come with more features. Many FSM software allows you to schedule jobs and give you the best route. They also can generate accurate quotes and estimates for you to give to potential customers.
So, FSM software can be very useful. Let’s break down all of the benefits it can give you.
1. Integrate All of Your Tasks Into One Place
If you’ve completed all your field service tasks using pen and paper, this will be one of your best benefits. FSM software can take paper files, calendars, and spreadsheets and digitize them for you.
That way, you can access these files easily from the cloud. It also makes it much easier for anyone from your team to access the data they need online to complete their projects.
The integration can work with multiple apps as well. So, instead of having four or five different systems to run your business, you can switch to just one. It’s convenient, and if you’ve been using multiple, it might even save you money.
Overall, integrating all of your tasks and data into one place is a great reason to switch to FSM software. Many people do it for this reason alone, but there are several other great benefits that you can still get.
2. Improved Workflow
Next, you can receive improved workflow when using Field Service Management Software. The GPS in the software will assign tasks to team members in the area closest to your clients. Doing so can save you time and will make the customer happier.
Access to real-time scheduling also makes it easier for your team to adjust to sudden changes without disrupting workflow.
The improved workflow benefit even expands to online work. You and the rest of your team can work remotely on several tasks through FSM software.
So, if you want improved workflow, you should consider getting this program. An improved workflow means more productivity, and you can ensure you’re spending time on the right tasks.
3. Increased Cost Efficiency
When you automate several simple tasks, such as paperwork, you receive increased cost efficiency. Your team will save time, allowing them to perform more meaningful work that helps your company earn money.
Once you start using FSM, you’ll see an increase in your daily profits. This reason is excellent for anyone to make the switch.
4. Equipment Tracking
Have you ever been in a situation where you didn’t know where an important piece of equipment for your business was? You can benefit from the tracking service offered by FSM programs.
The location data can be very accurate. Depending on the software, it can also let you know who accessed the machine last. That way, you always know where it is.
Equipment can be costly, so you don’t want to leave its location to fate.
5. Fast Emergency Handling
If someone from your team has an emergency, you need to get emergency services to them quickly. However, losing track of where they are in the field can make it difficult.
FSM systems will send the team member’s location to emergency services through a map. The 911 technician can easily send their response team there. So, you get a much faster response to emergencies when it matters the most.
Plus, your team will know that someone is on the way to assist them, so they won’t panic.
6. Better Invoicing
Invoicing is very important in field service management. You want all of the info about a job quickly sent out. For example, you want to know how long the job took, what materials were used, and the job’s current status.
FSM can track all of that and more. It even allows a client to sign for something digitally, so you don’t have to track them down with a pen and paper.
Since it tracks everything, the software can make estimates and invoices independently. It also can track warranties easily.
Making an invoice can take a lot of time, and there’s plenty of room for human error when you try to do it alone. FSM makes it much more efficient, saving you time and money. Plus, it’s going to be accurate.
7. Improved Team Communication
Next, you can get improved team communication when you use FSM. Technicians can record notes in the software, giving you real-time updates on what’s happening. If need be, you could easily send someone else out to them.
Many FSM software has video call functionality, so you and your team can communicate easily. Overall, it’s a great way to keep everyone in your team on the same page. Communication can make or break a project, so it’s not something you’ll want to overlook.
8. Minimized Waste
Lastly, using FSM can help you minimize waste. It looks up information on the tasks that make up the project and estimates how much material you’ll need to complete it. The software also can manage waste, making it simpler to dispose of properly.
Making less waste is better for your business because it means you’re using all your materials efficiently.
Choose FSM Software for Your Business
In short, there are many reasons to use FSM software for your business. You can integrate tasks, improve your workflow, and increase communication among your team. These features lead to more productivity and allow you to run your company smoothly.